Support
What are you stuck on?
Most questions have been asked before and are written down. If that does not get you there, below is who will look at it and how quickly.
Look it up
Setting up DNS, moving a site, opening a port. Most of it is written down, commands included.
Read the knowledgebaseYou are already a customer
A ticket from your panel arrives with your server, your plan and your history attached. It is also where you read the replies.
Open your panelIs something down
Check whether it is us first. The status page is updated while we work, not afterwards.
Open the status pageSend us a message
No sign-in needed. If there is an account on this address we attach the ticket to it, so the reply is in your panel as well.
Received. Your reference is .
Keep that number. You will get a confirmation by email, and the reply arrives at the same address.
See it in your panel